---
title: Получаване на помощ в CMS
description: Отворете чата за помощ от всеки екран на Sportal365 CMS, задайте въпрос на AI асистента и вижте други начини да получите помощ и поддръжка.
---

[Преминаване към съдържанието](https://knowledge-base.sportal365.com/bg/getting-help-in-the-cms#main-content)

- [Български](https://knowledge-base.sportal365.com/bg/getting-help-in-the-cms)
- [English](https://knowledge-base.sportal365.com/getting-help-in-the-cms)

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[Клиентски портал](https://knowledge-base.sportal365.com/customer-portal?hsLang=bg)

![Sportal365 logo-4.png\]](https://knowledge-base.sportal365.com/hs-fs/hubfs/Sportal365%20logo-4.png?height=40&name=Sportal365%20logo-4.png)

- [Tickets](https://knowledge-base.sportal365.com/customer-portal?offset=0)
- [Knowledge Base Center](https://knowledge-base.sportal365.com/)
- [Sign out](https://knowledge-base.sportal365.com/_hcms/mem/login)

Отваряне на основната навигация

Затваряне на основната навигация

- [Tickets](https://knowledge-base.sportal365.com/customer-portal?offset=0)
- [Knowledge Base Center](https://knowledge-base.sportal365.com/)
- [Sign out](https://knowledge-base.sportal365.com/_hcms/mem/login)
- - [Български](https://knowledge-base.sportal365.com/bg/getting-help-in-the-cms)
    - [English](https://knowledge-base.sportal365.com/getting-help-in-the-cms)

  Български
  
  Показване на подменюто за преводите
- [Клиентски портал](https://knowledge-base.sportal365.com/customer-portal)
- [Go to Sportal365.com](https://sportal365.com/)

[Go to Sportal365.com](https://sportal365.com/)

 What would you like to learn today?

- Няма предложения, защото полето за търсене е празно.

1. [Knowledge base](https://knowledge-base.sportal365.com/bg?hsLang=bg)
2. [Първи стъпки](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg)
3. [Профил и настройка](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%80%D0%BE%D1%84%D0%B8%D0%BB-%D0%B8-%D0%BD%D0%B0%D1%81%D1%82%D1%80%D0%BE%D0%B9%D0%BA%D0%B0)

# Получаване на помощ в CMS

## Чатът за помощ дава възможност да зададете въпрос на AI асистента на Sportal365, без да напускате CMS.

---

Sportal365 CMS има вграден чат за помощ. Можете да го отворите от всеки екран и да зададете въпрос на AI асистента на Sportal365, без да напускате страницата, на която работите.

#### Отваряне на чата за помощ

1. Изберете оранжевото балонче за чат в долния десен ъгъл на екрана.  
   ![Оранжевото балонче на чата за помощ в долния десен ъгъл на екран на CMS.](https://knowledge-base.sportal365.com/hs-fs/hubfs/knowledge-base/bg/pilot/cms-4.8.0/features/shell-navigation/50-help-bubble-crop-bg.png?width=300&name=50-help-bubble-crop-bg.png)
2. Чатът за помощ се отваря над балончето, с приветствено съобщение от AI асистента на Sportal365, който пита с какво може да помогне.  
   ![Отвореният чат за помощ над балончето: заглавна част със стрелка за връщане назад, Sportal365 Bot, Powered by AI, икона за разширяване и X за затваряне; приветственото съобщение на асистента; полето Ask me anything... с икони за прикачване и изпращане; и бележката AI can make mistakes. Балончето отдолу вече показва X.](https://knowledge-base.sportal365.com/hs-fs/hubfs/knowledge-base/bg/pilot/cms-4.8.0/features/shell-navigation/52-help-chat-open-crop-bg.png?width=488&name=52-help-chat-open-crop-bg.png)

#### Какво виждате в чата за помощ

- В заглавната част се виждат **Sportal365 Bot** и **Powered by AI** (работи с AI). Отляво стрелка за връщане назад отваря списъка с вашите разговори. Отдясно са иконата за разширяване, която уголемява прозореца на чата, и **X**, който затваря чата.
- Под заглавната част разговорът започва с приветственото съобщение на асистента.
- Най-долу е полето **Ask me anything...** (Попитайте ме каквото и да било), в което въвеждате въпроса си. В него има още икона за прикачване (кламер) и стрелка за изпращане.
- Под полето бележката **AI can make mistakes.** (AI може да греши.) напомня, че отговорите са генерирани от AI.

#### Задаване на въпрос

1. Изберете **Ask me anything...** и въведете въпроса си.
2. Изберете стрелката за изпращане, за да го изпратите.

Чатът за помощ работи с AI и отговорите му могат да съдържат грешки. Преди да разчитате на даден отговор за важна задача, проверете го в съответната статия в тази база знания.

#### Затваряне на чата за помощ

Изберете **X** в заглавната част на чата или изберете отново балончето. Докато чатът е отворен, балончето показва **X**.

#### Други начини да получите помощ

- Разгледайте [тази база знания](https://knowledge-base.sportal365.com/?hsLang=bg) за ръководства стъпка по стъпка. Ако сте нови в CMS, започнете с [Навигация в Sportal365 CMS](https://knowledge-base.sportal365.com/bg/navigating-the-cms?hsLang=bg).
- Ако имате проблеми с правата си, свържете се с вашия администратор. За да проверите правата си, вижте [Роли и права](https://knowledge-base.sportal365.com/bg/roles-and-permissions?hsLang=bg).
- За всички други въпроси се свържете с екипа за клиентска поддръжка на Sportal365 на [support@sportal365.com](mailto:support@sportal365.com).

#### Свързани статии

- [Навигация в Sportal365 CMS](https://knowledge-base.sportal365.com/bg/navigating-the-cms?hsLang=bg)
- [Как да превключвате между проекти](https://knowledge-base.sportal365.com/bg/how-to-switch-projects?hsLang=bg)

- [Въведение в Sportal365](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#main-content)

    - [Концепция](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#%D0%BA%D0%BE%D0%BD%D1%86%D0%B5%D0%BF%D1%86%D0%B8%D1%8F)
    - [Технологии](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#%D1%82%D0%B5%D1%85%D0%BD%D0%BE%D0%BB%D0%BE%D0%B3%D0%B8%D0%B8)
    - [Headless CMS](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#headless-cms)
    - [Облачна платформа](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#%D0%BE%D0%B1%D0%BB%D0%B0%D1%87%D0%BD%D0%B0-%D0%BF%D0%BB%D0%B0%D1%82%D1%84%D0%BE%D1%80%D0%BC%D0%B0)
    - [Платформа, базирана на API](https://knowledge-base.sportal365.com/bg/%D0%B2%D1%8A%D0%B2%D0%B5%D0%B4%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-sportal365?hsLang=bg#%D0%BF%D0%BB%D0%B0%D1%82%D1%84%D0%BE%D1%80%D0%BC%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B8%D1%80%D0%B0%D0%BD%D0%B0-%D0%BD%D0%B0-api)
- [Първи стъпки](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#main-content)

    - [Профил и настройка](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%80%D0%BE%D1%84%D0%B8%D0%BB-%D0%B8-%D0%BD%D0%B0%D1%81%D1%82%D1%80%D0%BE%D0%B9%D0%BA%D0%B0)
    - [Първи стъпки със статии](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81%D1%8A%D1%81-%D1%81%D1%82%D0%B0%D1%82%D0%B8%D0%B8)
    - [Първи стъпки с видеа](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%B2%D0%B8%D0%B4%D0%B5%D0%B0)
    - [Първи стъпки с галерии](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%B3%D0%B0%D0%BB%D0%B5%D1%80%D0%B8%D0%B8)
    - [Първи стъпки с изображения](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%B8%D0%B7%D0%BE%D0%B1%D1%80%D0%B0%D0%B6%D0%B5%D0%BD%D0%B8%D1%8F)
    - [Първи стъпки със списъци](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81%D1%8A%D1%81-%D1%81%D0%BF%D0%B8%D1%81%D1%8A%D1%86%D0%B8)
    - [Първи стъпки с категории](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%BA%D0%B0%D1%82%D0%B5%D0%B3%D0%BE%D1%80%D0%B8%D0%B8)
    - [Първи стъпки с тагове](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D1%82%D0%B0%D0%B3%D0%BE%D0%B2%D0%B5)
    - [Първи стъпки с автори](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%B0%D0%B2%D1%82%D0%BE%D1%80%D0%B8)
    - [Първи стъпки с банери](https://knowledge-base.sportal365.com/bg/%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8?hsLang=bg#%D0%BF%D1%8A%D1%80%D0%B2%D0%B8-%D1%81%D1%82%D1%8A%D0%BF%D0%BA%D0%B8-%D1%81-%D0%B1%D0%B0%D0%BD%D0%B5%D1%80%D0%B8)
- [Работа със съдържание](https://knowledge-base.sportal365.com/bg/%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5?hsLang=bg#main-content)

    - [Организиране на съдържанието](https://knowledge-base.sportal365.com/bg/%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5?hsLang=bg#%D0%BE%D1%80%D0%B3%D0%B0%D0%BD%D0%B8%D0%B7%D0%B8%D1%80%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5%D1%82%D0%BE)
    - [Оптимизация на съдържанието](https://knowledge-base.sportal365.com/bg/%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5?hsLang=bg#%D0%BE%D0%BF%D1%82%D0%B8%D0%BC%D0%B8%D0%B7%D0%B0%D1%86%D0%B8%D1%8F-%D0%BD%D0%B0-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5%D1%82%D0%BE)
    - [Създаване на съдържание](https://knowledge-base.sportal365.com/bg/%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5?hsLang=bg#%D1%81%D1%8A%D0%B7%D0%B4%D0%B0%D0%B2%D0%B0%D0%BD%D0%B5-%D0%BD%D0%B0-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5)
- [Функции](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#main-content)

    - [Блокита](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B1%D0%BB%D0%BE%D0%BA%D0%B8%D1%82%D0%B0)
    - [Текстови блокове](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D1%82%D0%B5%D0%BA%D1%81%D1%82%D0%BE%D0%B2%D0%B8-%D0%B1%D0%BB%D0%BE%D0%BA%D0%BE%D0%B2%D0%B5)
    - [Блокове със съдържание](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B1%D0%BB%D0%BE%D0%BA%D0%BE%D0%B2%D0%B5-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5)
    - [Футболни уиджети (v1)](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D1%84%D1%83%D1%82%D0%B1%D0%BE%D0%BB%D0%BD%D0%B8-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8-v1)
    - [Футболни уиджети (v2)](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D1%84%D1%83%D1%82%D0%B1%D0%BE%D0%BB%D0%BD%D0%B8-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8-v2)
    - [Баскетболни уиджети](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B1%D0%B0%D1%81%D0%BA%D0%B5%D1%82%D0%B1%D0%BE%D0%BB%D0%BD%D0%B8-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
    - [Тенис уиджети](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D1%82%D0%B5%D0%BD%D0%B8%D1%81-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
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    - [Банери](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B1%D0%B0%D0%BD%D0%B5%D1%80%D0%B8)
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    - [Емотикони](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B5%D0%BC%D0%BE%D1%82%D0%B8%D0%BA%D0%BE%D0%BD%D0%B8)
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    - [Wiki страници](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#wiki-%D1%81%D1%82%D1%80%D0%B0%D0%BD%D0%B8%D1%86%D0%B8)
    - [Волейболни уиджети](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B2%D0%BE%D0%BB%D0%B5%D0%B9%D0%B1%D0%BE%D0%BB%D0%BD%D0%B8-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
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    - [Футзал уиджети](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D1%84%D1%83%D1%82%D0%B7%D0%B0%D0%BB-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
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    - [Американски футбол уиджети](https://knowledge-base.sportal365.com/bg/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8?hsLang=bg#%D0%B0%D0%BC%D0%B5%D1%80%D0%B8%D0%BA%D0%B0%D0%BD%D1%81%D0%BA%D0%B8-%D1%84%D1%83%D1%82%D0%B1%D0%BE%D0%BB-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
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    - [Текстови блокове](https://knowledge-base.sportal365.com/bg/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-%D1%83%D1%80%D0%BE%D1%86%D0%B8?hsLang=bg#%D1%82%D0%B5%D0%BA%D1%81%D1%82%D0%BE%D0%B2%D0%B8-%D0%B1%D0%BB%D0%BE%D0%BA%D0%BE%D0%B2%D0%B5)
    - [Блокове със съдържание](https://knowledge-base.sportal365.com/bg/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-%D1%83%D1%80%D0%BE%D1%86%D0%B8?hsLang=bg#%D0%B1%D0%BB%D0%BE%D0%BA%D0%BE%D0%B2%D0%B5-%D1%81%D1%8A%D1%81-%D1%81%D1%8A%D0%B4%D1%8A%D1%80%D0%B6%D0%B0%D0%BD%D0%B8%D0%B5)
    - [Външни интеграции](https://knowledge-base.sportal365.com/bg/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-%D1%83%D1%80%D0%BE%D1%86%D0%B8?hsLang=bg#%D0%B2%D1%8A%D0%BD%D1%88%D0%BD%D0%B8-%D0%B8%D0%BD%D1%82%D0%B5%D0%B3%D1%80%D0%B0%D1%86%D0%B8%D0%B8)
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    - [Тенис уиджети](https://knowledge-base.sportal365.com/bg/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-%D1%83%D1%80%D0%BE%D1%86%D0%B8?hsLang=bg#%D1%82%D0%B5%D0%BD%D0%B8%D1%81-%D1%83%D0%B8%D0%B4%D0%B6%D0%B5%D1%82%D0%B8)
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    - [Практически ръководства](https://knowledge-base.sportal365.com/bg/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-%D1%83%D1%80%D0%BE%D1%86%D0%B8?hsLang=bg#%D0%BF%D1%80%D0%B0%D0%BA%D1%82%D0%B8%D1%87%D0%B5%D1%81%D0%BA%D0%B8-%D1%80%D1%8A%D0%BA%D0%BE%D0%B2%D0%BE%D0%B4%D1%81%D1%82%D0%B2%D0%B0)

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